Shipping policy
Here's shipping policy text you can paste in — using the 10-15 day timeframe confirmed with your supplier, and consistent with the "Free Shipping" messaging already on your product page:
Shipping Policy
At Luminael Wellness, we want to make sure your order reaches you as smoothly as possible. Please review the details below.
Shipping Destinations
We currently ship to the United Kingdom and the United States. If you're located outside these regions, please contact us at support@luminaelwellness.com before ordering to confirm availability.
Processing Time
Orders are typically processed within 1–2 business days of purchase. You will receive a confirmation email once your order has been processed.
Shipping Time
Once processed, delivery typically takes 10–15 business days, depending on your location and local customs processing. Please note that shipping times are estimates and not guaranteed, as delays can occasionally occur due to customs, carrier delays, or other circumstances outside our control.
Shipping Costs
We offer free shipping on all orders to the UK and US.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can follow your delivery every step of the way.
Customs and Import Duties
For international orders, any customs fees, import duties, or taxes imposed by your local government are the responsibility of the customer and are not included in the item price or shipping cost.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us at support@luminaelwellness.com and we'll help track it down or resolve the issue.
Questions
For any shipping-related questions, reach out anytime at support@luminaelwellness.com